Privacy Policy

Information we collect

We collect information you give us directly and a limited amount of technical information collected automatically when you use the site.

• Information you submit: your name, phone number, email address, postal code, property details and anything else you enter into a form on this site or tell us on a call.
• Service information: notes about your water, your plumbing and the systems we quote, install or service for you.
• Automatically collected: IP address, browser type, pages viewed and referring page, gathered through standard web server logs and any analytics we run.

How we use your information

We use your information to respond to your enquiry, schedule and perform water testing and installation, provide warranty and service support, send you information you asked for, and keep our own business records.

We do not sell your personal information.

Calls, texts and email

If you give us your phone number and consent to be contacted, we may call or text you about your enquiry, your appointment or your service. Message and data rates may apply, message frequency varies, and you can opt out at any time by replying STOP to a text or by emailing contact@lknwaterfiltration.com. Opting out of marketing messages does not stop transactional messages about work already scheduled.

Who we share it with

We share information only with service providers who help us run the business, such as our customer relationship management system, our scheduling and communications tools, and our payment processor. They may only use it to provide services to us.

We may also disclose information where the law requires it, or to protect our rights, our customers or the public.

Cookies and analytics

This site uses cookies and similar technologies to keep the site working properly, and uses Google Analytics to understand how visitors use it. Google Analytics may set cookies and receive standard device information such as browser type and approximate location. Most browsers let you refuse or delete cookies, and Google offers an opt-out browser add-on. Blocking cookies may affect how parts of the site function.

Data retention and security

We keep information for as long as we need it to serve you and to meet our legal, tax and warranty obligations, then dispose of it. We use reasonable administrative and technical safeguards to protect it, though no method of transmission or storage is completely secure.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep. Contact us at contact@lknwaterfiltration.com or (980) 452-9802.

Children's privacy

This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The revision date at the top of this page shows when it last changed. Continuing to use the site after a change means you accept the updated policy.

Contact us

Lake Norman Water Filtration LLC Email: contact@lknwaterfiltration.com Phone: (980) 452-9802 Serving the Lake Norman and Charlotte area, North Carolina